The Office of Information Technology launched a customer satisfaction survey on Feb. 9 with the purpose of gathering input on user satisfaction with the IT services OIT provides and to collect ideas for improvement.
A total of 3,287 surveys were completed. A summary of the survey results and all comments is available at OIT’s website, http://oit.utk.edu/2010survey.
Three areas that received the lowest overall satisfaction ratings were Tmail and Exchange, UT Web search engine and online class registration. OIT is diligently working to improve all three of these areas.
Student e-mail will be outsourced to both Microsoft and Google. Beginning June 7, users will be able to request migration to Microsoft’s Live@edu. With this move, users will receive a 10 GB e-mail mailbox, compared to the current Tmail 100 MB mailbox for undergraduates and the 250 MB mailbox for graduate students. Users will also receive a 25 GB “skydrive,” which is a file storage area. Students who move to Microsoft will still retain their utk.edu domain. Plans to implement Google Mail are still being finalized.
OIT is working with the Office of Communications and Marketing to implement Google as UT-Knoxville’s primary search engine. In May, OIT will implement Google’s custom search on the utk.edu website. This free service will bring the power of Google search, but with certain Google-imposed limitations.
Later in the summer, OIT will implement the Google search appliance. This will remove the limitations and will bring the full power of Google search to UT-Knoxville, while also enabling OIT to ensure that new pages are indexed in a more timely manner.
Banner Online Services will replace Circle Park Online, starting with registration for Spring 2011. It will provide 24/7 service and will be integrated with the portal to allow single sign-on to Banner, Online@UT and DARS Web. Users requested the portal via the SGA and the Technology Fee Appropriations Board. This piece is just a part of an overall UT system initiative to standardize student information systems on a mainstream commercial product and move away from our in-house developed systems.