One Stop Express Student Services, a center merging the registrar, bursar and financial aid offices, debuted on campus during summer and welcomed returning students at the beginning of fall semester.
Designed to increase efficiency, One Stop acts as the primary location for a variety of student services. Questions regarding tuition, fees, financial aid, student records and registration can be answered by administrators in one central location.
"The knowledgeable, friendly staff are cross-trained in each of the offices so that they are able to assist students with those aspects of their enrollment needs," said Darren Curry, One Stop director.
While One Stop encourages the use of its website, www.onestop.utk.edu, as a tool to seek information and manage accounts, students also have the option to call or email a services counselor. Likewise, students are encouraged to visit One Stop's physical location on the ground floor of the Hodges Library.
Kay Shanahan, a One Stop counselor, described a typical visit to their location.
"Depending on the time of day and how many students have signed in before you, you could grab a coffee at Starbucks or go study," Shanahan said. "We will email you when it is your turn."
For convenience, the kiosks are used to make an appointment at their office. Students then move from the kiosk to a computer station, where they are individually served. Many essential student services provided by the student service center can be found on their website or MyUTK.
Although One Stop prides itself on its use of technology, students will not find themselves speaking with an automated voice. With a staff of 12 counselors, advice comes straight from a real administrator. Personal biographies of each counselor is available on the One Stop website.
Students like freshman Wesley Potts report nothing but glowing reviews.
"I've called [One Stop] numerous times, in regards to many different things," Potts said. "I've yet to encounter a negative attitude."
One Stop is open from 8 a.m. to 5 p.m., and can be reached via phone at 865-974-1111 or through email at email@example.com.